VOIP: A Brief Understanding

VOIP: A Brief Understanding

VOIP, an acronym for voice over internet protocol, is a service that allows people to communicate with one another over IP networks, local area networks, more commonly known as LANs, and the internet. It can also be referred to as internet telephony since, in essence, it is a telephone service that functions over the web.

In recent years, the popularity of VOIP services has grown significantly, particularly in business. Many companies now use VOIP for both internal and external communications. There are a variety of benefits to doing this, some of which you’ll learn about as you read on!

A VOIP system will save you money

As a general rule, VOIP services are much less pricey than traditional phone systems, which helps business owners save money almost immediately. Most VOIP services are capable of handling local, domestic long-distance and international calls. It is important to tell your VOIP provider representative what kinds of calls you’ll be making so you sign-up for the best service for your company’s needs.

You can use VOIP wherever you have the internet

In this day and age, very few places lack internet access. Because VOIP systems operate via the web, you can easily make calls wherever you happen to be. As the face of modern business changes and more people work remotely and on-the-go, this particular perk will only continue to grow in importance. If you know you and your employees will be making calls away from the office, make sure you choose a VOIP provider that has an app you can download to your computer or your smartphone.

You will know more about your callers

One huge benefit of VOIP systems in the business world is that they allow companies to learn more about the people who are calling them than they’ve ever been able to deduce in the past. If, for example, your company uses a CRM, there is probably a VOIP integration available for it; just make sure you pick providers who are already synced with one another, as custom integrations can be expensive.

Furthermore, you’ll be able to screen your calls easily and, if need be, quickly block people who are harassing your employees or engaging in other untoward behavior. This is excellent news from a security standpoint.

AVD Inc. VOIP Solutions

Hopefully you have a better understanding of how a VOIP service can benefit your business and you will have your new system installed soon! If you have questions regarding AVD inc’s VOIP capabilities or additional services, give us a call today!

Office Phone Installations: What to Expect

Office Phone Installations: What to Expect

Is your business expanding and in need of an updated phone system capable of keeping up with the pace of your business? Do you need more from your phone system than your current one offers? Hiring a 3rd party to come into your office space to install a phone system can lead business owners to a lot of questions. As a business owner, you don’t have time to review each phone systems capabilities and oversee the project to ensure it is done correctly. Here at AVD Inc., we wanted to write a blog answering some questions regarding the phone installation process and how we strive to ensure every installation goes smoothly.

Capabilities of Phone Systems

Phone systems used within business today do much more than they used to. As experts, our team will work with you to understand your business needs and match the phone system that will yield the best results. Voice over IP and the concept of Unified Communications allows the phone systems we install to connect with the internet, CRM’s (Salesforce, HubSpot, etc.), and a variety of other internal applications to increase productivity and visibility into employee activities. Again, to truly understand the needs of your business, AVD will provide a full-scale assessment while keeping potential growth in mind.

Installation Day

Here at AVD Inc., we will coordinate with you regarding the best day and time to install said phone system. Whether your open 9-5, Monday through Friday or your operation doesn’t sleep, our team is available to satisfy the needs of our customers. Our team of business phone installation experts works efficiently to ensure minimal downtime as the switchover from phone systems occurs.

AVD is your Business Phone Systems Installation Specialist

AVD Inc. has been providing the greater Boston area and all of New England business phone installation and services since the 1980s. As technology and business changed, so have our capabilities. Our team of trained voice and data professionals are certified in multiple disciplines with a strong focus on customer service. If you would like to learn more about the brands and capabilities of the phones we install, what the installation process looks like, or any of the other services we provide, give us a call today! We are happy to answer all your voice and Data related questions or even coordinate a site visit where we can make recommendations based on your businesses needs.